Abstract


Importance of organizational learning has been widely recognized and it has been introduced in various companies in recent years. Informal communication such as a chat is expected to share unexpected but useful information without heavy workload. In this study, therefore, a method to induce a chat has been proposed which can promote organizational learning. In order to implement the proposed method, a resting room has been prepared and a system has been developed in it where work-related information on the Internet is displayed on a large display. An evaluation experiment was conducted to con rm whether the proposed method induced a chat which led to organizational learning or not. Two groups of two female specialists participated in the experiment, where they conducted dummy tasks and took a rest in the prepared resting room in which the system had been introduced. As the result, some chats leading to organizational learning were induced. In addition, it was found that the proposed method had a possibility to promote their work-related chat for the workers who usually chat about their works.

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(C) 2020 Hirotake Ishii